What You'll Do

Strive Customer Success is a new team within Strive Health and our mission is “To Ensure what our clients experience of Strive is the best of Strive”. We are dedicated to creating interactions with our clients and key stakeholders that create confidence in the value we deliver through clinical outcomes, financial performance and our members and customers experience of us. We actively partner across the organization to align resources to support this work, including market and central operations, analytics and reporting, finance, legal, marketing, growth and talent.

Consult and advise some of the most health systems and provider groups to drive transformational results. The Director, Client Success will be responsible for managing relationships with clients to deliver on Strive’s value proposition and identify and execute partnership expansion opportunities, renewals and renegotiations.

Effective communication with partner executives, using data and analytics to drive improved performance, and tactical issue resolution and risk mitigation must be leveraged to ensure healthy client relationships.

This role is responsible for market-leading client success while coaching and developing a National Account Manager dedicated to Strive’s provider and delivery system clients. You will be accountable for framing business problems in a way that the NAM can then execute to drive impact and value for the client, acting as a knowledgeable resource to assist with day-to-day problem solving and client success.

Superior analytical, quantitative, and conceptual thinking skills and strong interpersonal and communication skills will ensure team performance and client success. Familiarity with value-based agreements and the levers that improve performance. Additionally, being knowledgeable with value-based agreements and associated administration; measuring performance, financial reconciliations and settlements, and impact on operations.

The Day to Day

• Take ownership of Health Systems account relationships, acting as the main point of contact for provider clients and optimizing client interactions
• Ensure close partnership and alignment with Operational leaders on successfully implementing and executing the account plan
• Responsible for the growth and development of a National Account Manager dedicated to Strive’s provider clients
• Partner with internal stakeholders to ensure the Strive value proposition is being delivered for clients
• Forecast existing client growth opportunities and help define metrics and milestones for Health Systems clients that align with broader organizational goals
• Accountable for guiding clients through renewal and expansion opportunities
• Manage internal executive and other departmental client updates along with appropriate risk identification and issue resolution tactics
• Support development, rationalization, and execution of strategic initiatives across business lines
• Meet onsite with internal and external stakeholders to facilitate strategy logistics and collaborate on business opportunities.

Minimum Qualifications

• 8+ years’ experience in healthcare client management
• 5+ years’ experience with value-based care contracting and government program experience
• Bachelor’s degree

Preferred Qualifications

• Ability to build and optimize internal and external networks and relationships
• Top-tier interpersonal skills with the ability to project professional competence, leadership capability, and personal maturity
• Mission-driven and motivated to join an organization that is transforming kidney care
• Ability to manage multiple stakeholder priorities and organize around a common goal
• Demonstrated aptitude for analytical and conceptual problem solving superior quantitative analysis skills
• Prior experience as a consultant
• Advanced graduate degree strongly preferred (e.g., MBA, MS)
• Advanced skills in Excel, PowerPoint, and Word

Annual Salary Range: $130,000.00-$163,000.00