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The Senior Solution Architect leads one or more workstreams in sophisticated enterprise customer engagements, partnering with key collaborators to drive and achieve the vision while completing key deliverables. They serve as hands-on advisors, using strong communication skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client’s business to deliver customer return on investment.

Solution Architects are strong presenters and facilitators that are able to co-create the vision and own the execution with the customer as well as acquire customer acceptance of the delivered solution. They are capable of driving difficult conversations and removing roadblocks to implement the business strategies. They are proficient at analyzing issues and obstacles to resolve root cause, and can identify appropriate corrective action. They connect with technical and business customers from all levels through C-suite. On a day to day basis, they interact with customer product owner, business process owner and technical resources to understand requirements, analyze information, and craft comprehensive solutions. They also show a strong understanding of typical business challenges or common objectives faced by customers within the industry.

Solution Architects are stewards of the Professional Services Methodology. They engage with Customer Success and Product teams to ensure the solutions are driving the most effective achievement of the value objectives. Solution Architects supply to thought leadership and standard methodologies by engaging with the cloud-specific practices teams. They will chip in both internally in their Community and externally in the marketplace.

YOUR IMPACT: Responsibilities
Salesforce Professional Services is looking for a Sr. Solution Architect with Consumer Goods Cloud experience. As a Sr. Solution Architect, you will be serving as a strategic advisor and Salesforce product and platform expert to the company’s largest, most complex enterprise customers. Here are some salient responsibilities the role entails -

Serve as a trusted advisor to the client
Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value
Work collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking across various levels of a client organization
Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution
Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners
Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward
Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform

MINIMUM QUALIFICATIONS

10+ years of relevant experience in enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and demonstrable success
3+ years experience in Consumer Goods with practical CG cloud experience and deep understanding of Retail Execution and/or Trade Promotion Management
Extensive experience with configuration and customization on the Salesforce platform
Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes
Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs
Experience in documenting business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs
Strong presentation skills; able to effectively present a point of view and clearly articulate the rationale to a variety of stakeholders
Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
Strong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audience
Must be a team player as demonstrated through a customer qualification of a large scale/enterprise implementation with multiple work streams
A great listener with the ability to communicate with people in diverse roles
Resourceful and innovative thinker who can work through and solve problems
Maintain relevant certifications
Travel up to 50%

PREFERRED QUALIFICATIONS

Bachelor’s degree (or its foreign degree equivalent) in a Technology, Engineering (any field) or a related quantitative discipline. Equivalent demonstrable work experience in lieu of a degree will be considered
Proven results in delivering high value business outcomes utilizing an agile approach
Proven results leading customer and/or partner success stories
Relevant Salesforce certifications & Accreditations (CG Cloud, TPM or REX Accreditation)
Consulting experience are strongly recommended

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