IT Specialist

Location: Hybrid, Alpharetta, GA
Employment Type: Full-Time
Compensation: $60,000.00 - $75,000.00 (Range applies to US candidates only) + Benefits/Variable Comp/Equity - Range may vary based on experience.
Benefits Offered: Vision, Medical, Life, Dental, 401K

Summary

The IT Specialist will be responsible for assisting internal employees with hardware and software needs. This role primarily involves responding to employee support tickets, setting up and maintaining workstations, and supporting tasks assigned by the internal IT infrastructure team. The ideal candidate will work effectively within a small team, collaborate on shared responsibilities, and engage with internal staff and managers to maintain the company's IT infrastructure.

Primary Duties and Responsibilities

• Be available to provide support and service to our customers (internal).
• Provide efficient, effective, and positive customer support including incident troubleshooting and request fulfillment.
• Provide telephone, in-person, and remote online support to employees.
• Upon ticket submission, provide updates, status, and completion information to manager and/or users within ticketing system (ServiceNow).
• Assist in hardware and software setup for new-hires and existing employees (e.g. imaging and configuring laptops).
• Assist with equipment setup and troubleshooting onsite at local offices.
• Assist with meeting and conference support at local offices, local venues, and out of state venues as needed.
• Assist with projects as assigned.
• Properly update and maintain all existing and new processes and discoveries in knowledge base.
• Flexibility to address items outside normal business hours.
• Participate in 24X7 rotating on-call schedule.
• Assist internal IT team with other tasks as necessary.

Required Education and Experience

• Associate Degree in Computer Science, Engineering, or relevant field.
• Any of the following certifications are a plus, but not required: Information Technology Infrastructure Library (ITIL) Foundation, Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Professional (MCP), CompTIA Security+, Cisco Certified Network Associate (CCNA).
• 2–3 years of experience in the IT field with intermediate-level expertise and knowledge in the following:
  • End-user support, including incident management and request fulfillment.
  • Deskside support and troubleshooting.
  • Remote and telephone-based technical support.
  • Networking and infrastructure maintenance.
  • Office 365 administration and support.
  • Microsoft Windows 10/11.
  • Active Directory and Manage Engine AD Manager.
  • Anti-virus and malware scanning, detection, and mitigation.

Preferred Education and Experience

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Desktop administration, including imaging and patching (SCCM).
• Experience with MacOS, including configuration and troubleshooting.
• Multimedia/AV experience.
• ServiceNow ITSM experience.

Knowledge, Skills, and Abilities

• High sense of urgency and ownership.
• Excellent written and verbal communication skills.
• Excellent interpersonal skills.
• Organized.
• Strong reasoning skills.
• Self-motivated, self-starter.
• Independent thinker, uses good judgement.
• Ability to think fast on their toes.
• Sound decision making skills.
• Ability to evaluate pros and cons.
• Ability to multitask a variety of projects.
• Prioritization skills.
• Comfortable communicating with all levels of management.
• Experience with OneStream Software not required.

Who We Are

OneStream is how today’s Finance teams can go beyond just reporting on the past and Take Finance Further™ by steering the business to the future. It’s the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit www.onestream.com.

Why Join The OneStream Team

• Transparency around corporate structure, salary, and benefits
• Core value of customer success
• Variety of project work (not industry-specific)
• Strong culture and camaraderie
• Multiple training opportunities

Benefits at OneStream
OneStream employees are passionate, hardworking individuals who go above and beyond to keep our customers happy and follow through on our mission statement. They consistently deliver the best and in turn, we make every effort to keep them cared for and happy. A sample of the benefits we provide are:

• Excellent Medical Plan
• Dental & Vision Insurance
• Life Insurance
• Short & Long Term Disability
• Vacation Time
• Paid Holidays
• Professional Development
• Retirement Plan

All candidates must be legally authorized to work for any company in the country where this position is located without sponsorship.

OneStream is an Equal Opportunity Employer.

#LI-CB1
#LI-Hybrid