Merchant Risk Specialist

North - Troy, MI (Hybrid)

Let’s go North, together.

Please note this role has a hybrid work schedule with at least one day per week in the Troy, MI office, including each Wednesday.

The work hours for the position are 9 am - 6 pm ET, Sunday-Thursday.

Join our mission to build the largest suite of credit card processing and merchant services. It’s one simple payment platform backed by the most diverse payment companies. From credit card processing to back-office management, North points the way to smarter, faster, and just plain better payment solutions.

The primary focus of the Merchant Risk Specialist is to monitor merchant accounts and identify high risk merchant behavior. The ideal candidate is a highly analytical person that enjoys investigation and problem solving.

What you'll do:

• Determine if merchant transactions are fraudulent or risky, following departmental risk policies, to make a decision if the transactions should be canceled and refunded, or are legitimate and should be processed and fulfilled.

• Maintain or exceed established Risk service level agreements and guidelines for timely resolution of flagged transactions to minimize potential revenue losses.

• Effectively manage incoming communication via multiple channels (phone, email, and Customer Ticket Management System) from both internal and external customers, and resolve all issues within established service-level agreements.

• Conduct analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity.

• Analyze advanced digital identity inconsistencies and information to assess potential risk of newly boarded accounts.

• Perform investigations and analysis of cardholder disputed transactions as per card scheme regulations.

• Prepare and provide well-documented case investigations, to include "cause and effect" analysis, and complete comprehensive Suspicious Activity Reports when applicable.

• Examine and interpret statistical reports.

• Interact with other Risk teams on developing fraud prevention strategies as needed.

• Support the Risk team in various initiatives and ad hoc projects as required.

What we need from you:

• High School Diploma or GED.

• Two years of college or related education/experience.

• Fraud investigation background or experience in a role requiring strong research skills.

• Demonstrated analytical skills.

• Excellent verbal and written communication skills, including the ability to adjust communication style to diverse audiences.

• Strong self-motivation and results-oriented skills.

• Self-accountability with the ability to accept feedback.

• Flexibility to adapt and able to manage multiple assignments while working independently.

• Detail oriented and excellent organization skills.

• Strong internet research skills and overall computer proficiency, preferably using Google Workspace.

• Ability to make sound business decisions based upon the review process.

Hourly Pay Range: $17-$23

Pay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your pay expectations and our full total rewards offerings throughout the interview process.

Who we are:

North, and our family of companies, are committed to helping entrepreneurs grow their businesses. As an end-to-end payment solutions company, we provide everything business owners need to get paid, whether they serve customers in a physical storefront, online, or both. We pride ourselves on being large enough to offer customized solutions to our enterprise-level clients while remaining agile enough to take an award-winning, hands-on approach to personal service that our merchants won’t find anywhere else.

Let’s go North, together! Our most important resource is our people. Join our diverse team of innovators and do-ers and make your mark on the future of payments technology. We're proud to offer benefits that help our team members further their overall well-being through unique initiatives that are both personally and professionally fulfilling.

At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.

To learn more about North, and our family of companies, visit our website: north.com