Director of Data
Loop Returns
Remote
Posted on Dec 12, 2024
Loop is in an unparalleled position to provide data to our merchants that no one else is able to replicate. Data will be at the core of everything we do and some of our most critical work as we grow. Our future is to create data-based products that use modern techniques for delivering not only data, but also invaluable insights. We’ll identify problems our merchants don’t even know they have and use our data to create solutions that thrill merchants with their ability to predict and forecast their customer’s needs. As the Director of Data, you’ll lead a talented team of data professionals to develop and scale data products that provide critical insights for our merchants. You’ll set the vision for our data strategy, ensuring collaboration across teams to drive impactful, data-driven decisions at Loop. But the impact you’ll have doesn’t stop there! By reporting through Product, this will allow you to be part of the Product leadership team and contribute to overall product strategy and vision.
Right away, we’ve listed what we think you’ll be spending your time on. We’re growing fast, and growth means the challenges we’ll work on together will change as we lead Loop through new and different phases.
This is an indispensable role with us, so we’ll be looking for you to have examples of when you’ve tackled these challenges throughout your career. We’ve laid out the experience we think is important to set you up for success in this role. But, we appreciate that different humans will solve problems in different ways, so we don’t expect you to fit exactly in a box of requirements.
At Loop, we believe that flexibility and choice are what allow you to do your best work. With our Blended Working Environment, you have options ranging from joining our HQ office (in Columbus, Ohio), opting into a Hub (a location with 4+ team members), or staying totally secluded (our version of remote). Our team is spread across the United States, select provinces in Canada (Ontario & British Columbia), and the United Kingdom. Wherever you live, you can create the work environment that best matches your preferences and lifestyle.
What You’ll Do:
- Harness the unique power and scale of Loop’s data from thousands of merchants (including Shopify’s largest and most influential brands) and their customers and transactions to transform Data at Loop from being a supporting and serving function to one that is invaluable to the service of customers and the development of our products.
- Ensure Loop is set up for success to provide insights and analysis to customers and internal Loop employees while creating unique value and monetization opportunities with data products. To accomplish this, you will create and maintain the overall data roadmap, which balances internal and external stakeholder needs.
- Set the vision and direction for data strategy and architecture, ensuring that we are planning, building and scaling for the future. Initiate innovative efforts to mature our tools, systems, and processes to accomplish this future.
- Serve as part of the Product leadership team, reporting to the SVP of Product. You will contribute to the product strategy and vision, ensuring that data is used to make decisions and create unparalleled value.
- You effectively communicate up, down, and across to ensure executives, stakeholders, peers and your team understand the priorities of the business, the priorities of the data team and how to best deliver against those priorities together. You are a champion and are able to gain the trust and buy-in of cross-functional stakeholders, leaders and your team.
- Oversee the adoption and utilization of our data collection and data visualization tools. We’re currently using Snowflake, Fivetran, Monte Carlo, dbt, Hex, Secoda, along with other native capabilities of AWS.
- You’ll be leading a well-established and impactful team of data analysts, analytics engineers, data engineers, and machine learning engineers. You will enable them to grow and effectively collaborate with teams to build products that solve crucial business problems. You’ll also partner with the People team to hire awesome, incredibly talented data experts and structure the team in a way that most effectively delivers results.
- Elevate the culture at Loop by demonstrating behaviors that are important to delivery while staying aligned with our core values. This includes a bias for action and leading by example to motivate, support and make team members better.
- We’re an early stage company, you’ll wear many hats in this role and be responsible for owning both strategy and execution.
Your Experience:
- 7+ years of data experience.
- 5+ years of experience leading modern data teams.
- 5+ years experience building and monetizing data products.
- Having experience in the commerce space is very important to us, and is required for this role. You’ve also worked at a startup company (or a few) and know what it means to make it through the various stages of rapid growth.
- You have demonstrable experience building collaborative processes between data, engineering, and product teams to solve critical business problems with data products.
- Demonstrated experience and familiarity with shipping analytics/ML-based products to live production environments using cloud computing platforms such as AWS, GCP, Azure, etc.
- You’re a champion of data, and can share some examples with us of how you’ve driven key business results by enabling the use of data in your organizations.
- You have examples to share of how you’ve successfully influenced and managed broad stakeholder priorities. You have also created exceptional partnerships with your internal partners, and quickly became one of their favorite people to work with.
- Hands-on experience with SQL, ETL, Python, R, or Software Development is highly desirable and imperative to being successful in this role.
- Have an attitude that truly nothing is “not your job.” You should feel excited by the need to act like an owner to solve problems and dig in, wherever needed.
#LI-ST1
Loop Story
In a perfect world, Loop wouldn't exist. If we had our way, we'd live in a world where we're mindful about how we consume, we love every product we own, and we share values with the brands who create them. In reality, commerce isn't perfect and often breaks. Loop creates second chances.
We're starting by revolutionizing the post-purchase experience. We've taken one of the most fragile commerce interactions - returns - and turned it into something consumers actually love, and that deepens our connection to brands and products.
We take connection seriously on the inside, too. We're building a work experience that allows you to Be A Human First and prioritizes empathy and wellbeing. We view Loop as a special place in your career to shape the future of an industry and become a better person while doing it. You can grow faster here in a shorter amount of time - we'll give you space and trust you to fill it.