Training Specialist, Level 2
Keeper Security
This job is no longer accepting applications
See open jobs at Keeper Security.See open jobs similar to "Training Specialist, Level 2" Purpose.Keeper is hiring a driven Implementation Training Specialist to join our B2B Support division. This is a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.
Keeper’s cybersecurity software is trusted by millions of users and thousands of organizations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest-growing cybersecurity companies and be responsible for exceptional customer training.
About Keeper
Keeper Security is transforming cybersecurity for people and organizations around the world. Keeper’s affordable and easy-to-use solutions are built on a foundation of zero-trust and zero-knowledge security to protect every user on every device. Our award-winning, zero-trust, privileged access management platform deploys in minutes and seamlessly integrates with any tech stack and identity application to provide visibility, security, control, reporting and compliance across an entire enterprise. Trusted by millions of individuals and thousands of organizations, Keeper is an innovator of best-in-class password management, secrets management, privileged access, secure remote access and encrypted messaging. Learn more at KeeperSecurity.com.
About the Role
The Training Specialist, Level 2 is responsible for delivering training programs and materials aimed at educating business customers and partners on the functionalities, features and best practices related to our Keeper services. This role will lend a hand in designing and creating new training modules, along with ensuring that we are consistently updating and implementing best practices. The goal is to ensure customers and partners can effectively utilize Keeper’s products to drive business success.
Responsibilities
- Conduct non-technical and technical training sessions for customers to ensure they are proficient in using our products and can maximize their benefits while tailoring training content to different audience types and skill levels
- Help create engaging and effective training materials including guides, videos, webinars and other resources to facilitate learning
- Conduct training sessions, workshops and webinars virtually, providing guidance on software usage, customization and optimization. Ensure interactive and participatory training sessions that encourage questions, discussions and hands-on experience
- Engage with customers to assess training needs, gather feedback and continuously improve Keeper training programs and materials. Offer post-training support and follow-up sessions to address questions, provide clarifications, ensure successful adoption and gather feedback to improve the functionality and usability of our solutions
- Maintain accurate records of customer configurations, customizations and communication to ensure a comprehensive understanding of each training
- Maintain an organized repository of training materials and resources for easy access and reference. Collaborate with internal teams to share knowledge and insights gained from training sessions, aiding in product enhancements and customer support
This job is no longer accepting applications
See open jobs at Keeper Security.See open jobs similar to "Training Specialist, Level 2" Purpose.