Manager, Customer Success NEW
Jobvite
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United States · Remote
Posted 6+ months ago
Manager, Customer Success
Location: Remote, United States
Date Posted:
#Description#
Employ Inc. provides people-first recruiting solutions that empower companies to overcome their greatest hiring challenges. Serving SMBs to global enterprises, Employ focuses on the unique recruiting needs of each organization — from simple hiring to sophisticated talent acquisition.
Employ is the only organization to offer companies choice in their hiring solutions, providing a curated set of recruiting technologies and services. By prioritizing people ahead of products, Employ helps companies grow, scale, and thrive through personalized choice, collective intelligence, and lasting relationships. Together, Employ and its brands (JazzHR, Lever, Jobvite and NXTThing RPO) serve more than 21,000 customers across multiple industries. For more information, visit www.employinc.com.
About this Role:
We are seeking a Manager of Customer Success to join our growing organization! As a Customer Success Manager and People Leader, you will play a dual role, managing both customer relationships and a team of customer success professionals. You will be responsible for driving customer success initiatives, while also leading, coaching, and mentoring a team to ensure they deliver exceptional service and achieve their goals. This role requires strong leadership, communication, and customer management skills.
Team Leadership:
- Lead and mentor a team of Customer Success Managers, providing guidance, coaching, and support to help them excel in their roles.
- Set clear performance expectations and goals for team members, conducting regular performance evaluations and providing constructive feedback.
- Foster a culture of collaboration, accountability, and continuous improvement within the customer success team.
Customer Relationship Management:
- Manage a portfolio of key customer accounts, serving as the primary point of contact and building strong relationships with stakeholders.
- Work closely with team members to ensure they effectively manage their own customer accounts, providing guidance on strategy, problem-solving, and relationship-building.
Strategic Planning and Execution:
- Develop and execute strategic plans for customer success, aligning with company objectives and customer needs.
- Collaborate with cross-functional teams, including sales, product, and marketing, to drive customer retention, expansion, and satisfaction.
- Identify opportunities for process improvements and enhancements to optimize the customer experience and increase operational efficiency.
Performance Monitoring and Reporting:
- Track and analyze key performance metrics related to customer success, team productivity, and customer satisfaction.
- Prepare regular reports and presentations for senior management, highlighting team achievements, challenges, and opportunities for improvement.
Training and Development:
- Identify training needs and opportunities for skill development within the customer success team.
- Implement training programs and workshops to enhance team members' capabilities in areas such as customer relationship management, product knowledge, and communication skills.
What you’ll bring:
- 5+ years of experience in customer success, account management, or a similar client-facing role, with at least 2 years in a leadership capacity.
- Proven track record of successfully managing and developing high-performing teams.
- Exceptional communication and interpersonal skills, with the ability to build rapport and credibility with internal and external stakeholders at all levels.
- Strategic thinker with strong problem-solving abilities and a results-oriented mindset.
- Experience working with CRM software (e.g., Salesforce) and customer success platforms is highly desirable.
Employ is an Equal Opportunity employer.
Employ is an EVerify employer.
Employ is an EVerify employer.
This job is no longer accepting applications
See open jobs at Jobvite.See open jobs similar to "Manager, Customer Success NEW" Purpose.