About Bark

Bark is revolutionising the way people find professionals in over 1,000 unique categories. As the UK's largest and fastest-growing services marketplace, we're on a mission to make finding the right professional quick and easy. With a presence in eleven countries and plans for further expansion, joining us at this genuinely exciting time will be a journey like no other.

Our cutting-edge technology ensures that you can always find the best professional for any job. With a talented team of over 270 dedicated individuals, we're committed to providing exceptional service and ensuring that our customers are satisfied every step of the way.

This is an exciting time to join our scaling business, we recently ranked 64th in the Sunday Times 100 fastest growing private tech companies in 2023.

As a profitable scale-up, Bark is in a unique position to offer the best of both worlds; the excitement and agility of a start up combined with the financial security and backing of a renowned private equity firm, EMK Capital. You'll have ownership, agility, responsibility and stimulation without any of the worry.

About the Role

We are looking for a dynamic and visionary Technical Services Systems/Team Lead to oversee our internal IT function and ensure the delivery of high-level IT support across the business.

In this role, you will lead and mentor the 1st Line Support team, manage IT project work including the onboarding of new SaaS systems, and ensure that all existing systems are functional and meet business needs. Your responsibilities will include maintaining connectivity across our global offices, ensuring reliable internet, Wi-Fi, and internal network infrastructure.

Additionally, you will be responsible for the security of data, IT endpoints, and office networks. You will also manage IT contracts, maintain vendor relationships, and oversee the technical requirements of company events to ensure seamless execution.

Success in this role requires driving innovation in IT processes, SaaS solutions, IT support, and security. This position is ideal for someone who enjoys hands-on technical involvement and has the strategic vision to enhance team performance and IT capabilities.

Our Technical Services team is at the core of supporting sustainable growth, helping our teams to achieve our vision. With this in mind we are looking for someone who has a true passion and drive for technology, someone that is looking for autonomy to deliver effective and efficient solutions is key to success.

Responsibilities

• Lead and Mentor IT Support Team: Oversee and mentor the 1st Line Support team to ensure high-quality IT support across the business.

• Project Management: Manage IT project work, including the onboarding of new SaaS systems, from design through to delivery.

• System Maintenance: Ensure all existing systems are functional and meet business needs, including connectivity across global offices and reliable internet, Wi-Fi, and internal network infrastructure.

• Data and Network Security: Oversee the security of data, IT endpoints, and office networks, ensuring compliance with best practices and regulatory requirements.

• Vendor and Contract Management: Manage IT contracts, maintain vendor relationships, and oversee procurement processes.

• Event Support: Oversee the technical requirements of company events to ensure seamless execution.

• Innovation and Process Improvement: Drive innovation in IT processes, SaaS solutions, IT support, and security measures.

• Infrastructure Roadmap and Processes: Help to define the Technical Services Infrastructure roadmap and operational processes.

• Inventory Management: Track and maintain inventory of IT hardware and software throughout the business.

• Documentation and Guidance: Develop and maintain internal guidance and documentation to support both the Technical Services team and the wider business.

Required Skills and Experience

• Leadership and Mentoring: Proven experience in leading and mentoring IT support teams.

• Project Management Expertise: Solid experience managing and delivering cloud/SaaS infrastructure projects.

• Technical Proficiency: Excellent working knowledge of IT infrastructure, security systems, WAN/LAN networking, and cloud IT infrastructure.

• Security Focus: Strong understanding of data security, IT endpoint protection, and network security practices.

• Vendor Management: Experience managing IT contracts and vendor relationships.

• Problem-Solving Skills: Ability to troubleshoot hardware and software issues effectively.

• Process Development: Experience in developing and improving IT processes and documentation.

• Communication Skills: Meticulous attention to detail with clear and concise communication skills.

• Adaptability and Learning: An appetite for learning and utilising new cutting-edge technologies.

Advantageous Skills and Experience

• Drive and Ambition: Driven, ambitious, and keen to grow with the company, with a true passion for technology and innovation.

• Experience with specific technologies and skills that would be beneficial for this role includes:

Perks and Benefits

• Share options in a rapidly growing company whose founders have a proven track record and are Private Equity backed
• Flexible working policy with a central office in London
• Private health insurance run by Aviva including dental cover
• Personal annual L&D Budgets with £1,000 to spend on your development
• Enhanced Gympass membership for all employees with access to mental health courses and fitness classes
• Fully stocked kitchen and monthly lunches
• Financial advisor
• Cycle to work scheme
  
• Regular wellness weeks with industry leading talks through to massages in the office
• Being at the forefront of an industry with new and exciting problems to solve

Interview Process

• Screening Call with Talent Partner (30 mins)
• 1st Stage - Hiring Manager Stage (45 mins)
• 2nd Stage - Technical Task (60 mins)
• 3rd Stage - Values interview (30 mins)

Diversity Statement

At Bark, we are a platform for people, revolutionising the way professionals and individuals connect since 2014. Our culture is defined by excitement, ambition, and a commitment to raising the bar. We value diversity, equity, inclusion, and belonging (DEIB) and are dedicated to embedding these principles into everything we do. We are committed to fostering an inclusive environment where everyone can thrive, and our focus is on hiring, retaining and developing a globally diverse workforce that is passionate about excelling our platform and supporting our customers succeed. Be part of our dynamic team, where bold ideas thrive, and create a future worth shouting about.

Locations

London

Remote status

Hybrid Remote

Already working at Bark?

Let’s recruit together and find your next colleague.