AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

AHEAD is searching for a Systems Engineer to be a part of our Technical Services team supporting one of our customers in the DC-metro area. Candidates are eager to learn, customer focused, an effective communicator, self-initiating and can perform most tasks without direct oversight. The Systems Engineer will report to and receive direction from the AHEAD Engineering Manager and the customer’s onsite staff.

Roles & Responsibilities

Maintain corporate servers, applications, firewalls, LAN, WAN, and other associated security components
Troubleshoot infrastructure systems (both physical and software-defined) to identify and correct malfunctions and other operational difficulties
Develop, implement, and monitor components from various alerting platforms (ThousandEyes, vRealize Suite, Panorama, etc.) to detect and respond to activities within the environment
Routinely review and test distributed security components, such as firewalling, IDS/IPS, A/V, and others, to ensure the highest possible standard of practice within the environment
Troubleshoot problems with hardware or software, including (but not limited to): Windows 10, VMware VDI, Dell Networking, NSX, MS Exchange E-mail, Microsoft Teams, Office 365, line of business applications (Symitar, Synergy, etc.), and any other supporting equipment or platforms; making repairs and corrections where required
Handle long-term development for Horizon Virtual Desktop environment, including AppVolume-based packaged applications, performance monitoring, regressive testing, and troubleshooting
Perform system patching and maintenance, leveraging and developing knowledgebase information as appropriate
Coordinate with internal resources and external vendors to lead and complete installation and configuration of new servers, applications, etc.
Update JIRA worklogs and associated documentation to ensure accurate time tracking and documentation, feeding into project management and change management areas of the business
Participate in the maintenance and formulation of documentation for all technologies

Qualifications

A Bachelor’s degree or equivalent in Information Systems or related field. Unique education, specialized experience, skills, knowledge, training or certification may be substituted for education
Minimum of 5 years of related experience
Industry associate certifications in Cisco, Microsoft, and VMware are a plus
Strong understanding of virtualization, network, security and storage technologies
Strong knowledge of Microsoft Technologies
Strong knowledge of Network (Cisco/Dell preferred) Technologies: routing/switching/security
Managed Services or consulting experience is a plus
Proven experience with systems planning, security principles, and general technical best practices
Excellent understanding of the organization’s goals and objectives
Ability to conduct research into systems issues and products as required
Highly self-motivated and directed, with keen attention to detail
Proven analytical and creative problem-solving abilities
Able to prioritize and execute tasks in a high-pressure environment
Strong customer service orientation
Ability to work in a team-oriented, collaborative environment

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

USA Employment Benefits include:

- Medical, Dental, and Vision Insurance

- 401(k)

- Paid company holidays

- Paid time off

- Paid parental and caregiver leave

- Plus more! See benefits https://www.aheadbenefits.com/ for additional details.

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